Support
Help & Support
How PlatformAppeal works
Paste your suspension notice
Copy your suspension notice from Amazon Seller Central → Performance Notifications and paste it into the classifier on the home page. No account needed.
Read your violation report
PlatformAppeal identifies your violation type, explains what Amazon found, tells you exactly what your Plan of Action needs to contain, and flags any warning signs in your notice. Free, instant, specific to your case.
Generate and submit your Plan of Action
Sign in and upgrade to Pro to generate a Plan of Action tailored to your violation. An AI quality gate checks your draft before you see it — flagging weak language, vague commitments, and red flag phrases that Amazon reviewers reject on sight. Copy the plain text and paste it directly into Seller Central.
If Amazon rejects your appeal, open your case from the dashboard, paste Amazon's rejection response, and PlatformAppeal generates a targeted revision addressing exactly what Amazon found insufficient. Unlimited revision rounds included with Pro.
Frequently asked questions
Does PlatformAppeal guarantee reinstatement?
No. PlatformAppeal generates AI-assisted draft Plans of Action based on your inputs. Amazon's reinstatement decisions are made solely by Amazon. We help you submit the strongest possible appeal — the outcome is always Amazon's decision.
Is the violation classifier really free?
Yes. Paste your suspension notice and get a full violation report at no cost, with no account required. The report tells you your violation type, difficulty rating, what Amazon looks for in your POA, common rejection reasons, estimated timeline, and any warning flags in your notice.
What does Pro include?
Pro (€29.99/month) includes: unlimited Plan of Action drafts, AI quality gate before every submission, rejection recovery (paste Amazon's rejection, get a targeted revision), unlimited revision rounds, and full case history.
Is my suspension notice data secure?
Yes. Your data is stored in an EU-based database (Ireland) and never shared with third parties except Anthropic's API for POA generation. Anthropic does not retain your data per their API terms. All connections are encrypted. We use Google OAuth — we never store your password.
What Amazon marketplaces do you support?
UK, US, DE, FR, IT, and ES marketplaces.
What violation types do you cover?
Eight violation types: inauthentic / counterfeit items, condition complaints (used sold as new), intellectual property complaints, review manipulation / solicitation, multiple accounts, order defect rate, listing policy violations, and late shipment / fulfilment failures.
How do I submit my Plan of Action to Amazon?
Click "Copy to clipboard" on the POA output screen. Open Amazon Seller Central → Performance Notifications → find your suspension notice → click Appeal → paste the plain text into the text area. Do not add any formatting — Amazon's system accepts plain text only.
What if Amazon rejects my appeal?
Open your case from the dashboard. In the Marketplace Feedback section, paste Amazon's rejection response and click "Analyse rejection". PlatformAppeal identifies what Amazon found insufficient and generates a revised POA addressing those specific gaps. You can repeat this process for every rejection — unlimited rounds are included with Pro.
How do I cancel my subscription?
Email support@platformappeal.com and we will cancel within 24 hours. No questions asked. You keep Pro access until the end of your current billing period.
Is PlatformAppeal affiliated with Amazon?
No. PlatformAppeal is an independent tool. We are not affiliated with, endorsed by, or connected to Amazon.com, Inc. in any way.
Still have questions?
For any other questions email support@platformappeal.com — we respond within 24 hours.